Terms of Service

Last updated June 2024.

Terms of Service


Welcome to Dot Creative's website design and marketing services. We appreciate your interest and ask that you read our Terms and Conditions carefully before using our services. By using our services, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

1. Services

We offer a variety of services including:

  • Website design
  • Website development
  • Search engine optimisation (SEO)
  • Other related digital marketing services

2. Payment

Deposit Requirement:

  • A non-refundable deposit of 50% of the total project cost is required before we start any work.
  • Work will not commence until the deposit is received in full.

Payment Installments:

  • The remaining 50% of the total project cost is divided into three equal installments.
  • Each installment is due within 14 days after the work is completed.
  • Invoices will be provided for each installment.
  • All prices are exclusive of GST.

Work Completion:

  • We will notify you when the agreed-upon work is completed.
  • Please review the completed work promptly and provide feedback or request revisions within 14 days of notification.
  • Delays in providing feedback may result in additional costs.

Payment Methods:

  • Payments should be made in the agreed-upon currency as stated in the invoice.
  • Payments can be made via bank transfer or other agreed methods.
  • You are responsible for any transaction fees associated with your payment method.

Late Payments:

  • Late payments may incur additional fees or interest as specified in the invoice.
  • We reserve the right to suspend work or withhold delivery of completed work until full payment is received.

Project Termination:

  • If you terminate the project before completion, you are responsible for all payments due up to the termination date.
  • We retain ownership of all completed work and may use it for promotional purposes unless otherwise agreed in writing.


  • These payment terms may be updated by us at any time, with reasonable notice provided to you.
  • Continued engagement with our services after modifications will be considered as acceptance of the updated terms.

3. Intellectual Property

All intellectual property rights in our services, including copyrights, trademarks, and trade secrets, belong to us or our licensors. You agree not to use our services for any unlawful purpose.

4. Confidentiality

We will keep all information about your project confidential, except as required by law or necessary to provide our services. We may use your project for promotional purposes but will not disclose any confidential information.

5. Use of Cookies

We may use cookies to enhance your experience on our website. Cookies are small data files placed on your device when you visit our site. You can disable cookies in your browser settings, but this may limit your use of our site.

6. Disclaimer of Warranties

Our services are provided "as is" without any warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

7. Limitation of Liability

We are not liable for any indirect, special, incidental, or consequential damages arising from or related to our services or these Terms and Conditions, including lost profits or business interruption.

8. Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction in which we are located.

9. Amendments

We reserve the right to amend these Terms and Conditions at any time without notice. Your continued use of our services following any amendments will be deemed as acceptance of those changes.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at info@dotcreative.co.nz.

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